The Juniper Co. designed and facilitated the Leadership Enhancement & Application Programme for senior staff across the organisation.
The brief / challenge
As a result of facilitating a strategic review process at Sue Ryder Care, it was identified that Care Centre Managers were in need of developing their leadership skills. Juniper was briefed to create and deliver a Leadership Programme for the senior management, focusing on role-based competencies. The Juniper Co. designed and facilitated the Leadership Enhancement & Application Programme for senior staff across the organisation.
We designed and delivered a Leadership Programme for over 60 management staff. Following management re-structures we then created a retail-specific version for a further 17 newly placed business managers.
The programme focused on role-based competencies identified during the first iteration of the Leadership Development programme at line management and team level. For the same group, we developed and delivered a Team Effectiveness workshop, with a view to rolling the workshop out across Neurological Care. Throughout the process, we provided coaching to participants.
The Sue Ryder team’s ability to sustain performance momentum and adherence to best practice leadership as evidenced by:
- Improved communication and integration of the different divisions of the organisation
- A concerted effort to reach out to all stakeholders and influencers in the sector in order to continue to develop best practice, further the aims of the organisation and ultimately to ensure the best care for service users
- Senior and middle managers displaying a more performance-driven, yet participative management style, addressing performance problems in a focused yet supportive manner
- Team members communicating in a more purpose-directed, influential way, both internally and externally with key stakeholders.