Case study – Contract Thresholds, Negotiation and Management

Redesign of existing course covering HRP-specific contract thresholds, negotiation and contract management skills.

The brief / challenge

We have been delivering a 2-day Juniper-designed Contract Negotiation and Management course for Historic Royal Palaces for over 10 years. We were asked to re-create the course to align it with the evolving needs and objectives of the charity and its 1,000+ staff.

The solution

We designed and delivered a re-modelled programme, based on a blended approach. The course was broken down into 4 distinct areas, which can either be taken as standalone modules, or can build - depending on the delegate's need:

  1. Procurement and Thresholds (HRP-specific)
  2. Negotiation Skills Level 1 (entry level negotiation skills)
  3. Negotiation Skills Level 2 (advanced level negotiation skills)
  4. Contract & Supplier Management (supplier relationship and contract optimisation)

The results

Participants are:

  • far more knowledgeable about their role within the HRP tender process
  • aware of their own personality styles
  • confident to plan and execute negotiations at all levels
  • more competent in building relationships with and managing the performance of suppliers

The programme is ILM accredited, benefitting the delegates with a recognised qualification, whilst giving them access to a wealth of ILM resources post programme completion.

All of these factors contribute to enhanced staff performance and financial savings across the organisation.


"The team at Juniper 'get' HRP: our people, our brand, our objectives and our challenges. That is why we have been working with them for over 12 years. Their remodelled Contract Thresholds, Negotiation and Management programme has seen a sharp increase in participants’ confidence and competence. It’s informative, interactive and practical, ensuring delegates quickly adopt new behaviours in the workplace resulting in financial savings across the organisation."

Marc Dial, Head of Procurement, Historic Royal Palaces


"I wanted to say how wonderful it was working / training with you. I rate your courses very highly and I really hope we can work together in the future."

Former Contract Thresholds, Negotiation and Management delegate